BUSINESS CASE

Capital One users have the ability to schedule one-time or recurring transactions for the future. Examples of these are recurring bill payments or simply sending a parent money at a specific time of the month. With the increase of these types of transactions, the users have no way to track upcoming funds that were scheduled to leave their account resulting in their accounts being overdrawn and bills being unpaid as a result of this.

Problem

Users mismanage their funds and overdraft their accounts because they don’t know how much money is coming out of their accounts due to them scheduling transactions for the future.

Constraints**

We had to work within our design system and previous

RESULTS

• We were able to successfully create a system where users could view all of their upcoming transactions in one place.

• I designed a second version of the system so that users would be able to view their upcoming transactions via a calendar.

MY ROLE

UX Designer | User Researcher | Visual Designer

METHODOLOGIES

User Interviews, User Journeys, User Stories, Person, Wireframes, Competitive analysis, Prototyping, and User Testing.

TOOLS

Pencil and paper, Figma, User testing.com

Research/Analysis

We conducted multiple rounds of research in our labs at Capital One and in person interview in some Capital One branches. We choose branches that gained a spike in traffic due to a branch that was recently closed near them because our research showed that most people came into the branch to deposit check

PERSONAS

What USers SAid

“Sometimes I forget that I have schduled to pay a bill from my account. I have overdrafted my account because I didn’t leave enough money in that account.”

“ .”

KEY FINDINGS

• When using using the mobile deposit function users don’t understand what some of the errors mean.

• Users believe they receive their money faster from depositing their money in the bank rather than using the mobile deposit function.

• If something goes wrong with their deposit when they are using their phone they are most likely not willing to use the function again.

• Some users do not believe the mobile check deposit function is secure

HI FIDELITY MOCKUPS

While I was not able to change much from the original design due to development constraints I provided some exploration mockups I designed with the user in mind.