Retail Cash Deposit
3 Million members now have the ablity to deposit cash from 90,000 retail stores across the country
Industry
Fintech
Audience
3 Members
Platform
IOS & Android
Improving Account Security for Millions
PenFed needed a way to help members understand and improve account security. A high percentage of users had weak settings, putting them at risk for fraud.
My Role
I led strategy, research, and prototyping—pausing early to challenge an unrealistic 22-feature scope. I aligned teams, simplified the plan, and designed a modular layout with a dev-friendly gauge to ship fast under tight constraints.
Challenge
The original requirements document called for 22 features in 3 months. It was vague, overloaded, and not feasible.
I Hit Pause to Reframe the Work
I led alignment sessions with product, dev, and security teams to shrink the scope into a focused MVP that saved time and stress across teams.
Designing With Real Constraints
Dev couldn’t support animation, so I designed a lightweight gauge that looked good and worked. I also created modular components to future-proof the layout.
A Guided Experience That Builds Trust
I designed a simple, step-by-step experience that helped members assess and improve their security without feeling overwhelmed.
The Results
Launched MVP in 90 days
Reduced call volume from confused users
Increased secure account adoption across the platform
