Reduced fraud by designing a clearer path for account protection
Led end-to-end UX for a Security Center that now helps millions take control of their security.
Industry
Fintech
Audience
2.9 Members
Platform
Desktop/ Mobile Web
Improving Account Security for Millions
PenFed needed a way to help members understand and improve account security. A high percentage of users had weak settings, putting them at risk for fraud.
My Role
I led strategy, research, and prototyping—pausing early to challenge an unrealistic 22-feature scope. I aligned teams, simplified the plan, and designed a modular layout with a dev-friendly gauge to ship fast under tight constraints.
Challenge
The original requirements document called for 22 features in 3 months. It was vague, overloaded, and not feasible.
I Hit Pause to Reframe the Work
I led alignment sessions with product, dev, and security teams to shrink the scope into a focused MVP that saved time and stress across teams.
Designing With Real Constraints
Dev couldn’t support animation, so I designed a lightweight gauge that looked good and worked. I also created modular components to future-proof the layout.
A Guided Experience That Builds Trust
I designed a simple, step-by-step experience that helped members assess and improve their security without feeling overwhelmed.
Outcomes
Launched MVP in 90 days
Increased secure account adoption across the platform
