Hi I’m Kyle!

I've successfully improved customer experiences and driven business growth by thoughtfully incorporating user feedback and best practices into digital solutions for both Fortune 500 companies and startups.

Financial company

Enhancing security for 2.9 million customers

Summary
In less than 3 months I spearheaded the UX design to create a center to empower members to track, monitor and improve the security of their accounts.

Role
Lead Product Designer

Skills
- Prototyping
- Testing
- Exploration
- UI Design

Team
- Myself
- Project Manager
- Head of Digital Security
- 2 Developers

Decreased Capital One call center volume by 20%

Led design for Upcoming Transactions, showing upcoming payments, bills, or recurring transactions. This resulted in a 20% decrease in call center volume.

Increased Capital One mobile deposits by 30%

Decreased mobile check scan fail rates by 30% by creating clearer instructions for the customer when taking a picture of their check.

Identified mobile business challenges and founded a company to boost avg sales by 65%

Summary
From 0 to 1, alongside my cofounders, I drove the vision, designed the website, app, visuals, and collaborated with users. Creating a business in the box for food trucks and mobile vendors.
Website
IOS | Android
POS - Tablet

Role
- Product Designer
- Product Manager
- Sales
- User Researcher

Skills
- Prototyping
- User Interviews
- Workflow improvement
- Journey Mapping

Team
- Myself
- Full Stack Developer (Co-founder)