Hi I’m Kyle!
I've successfully improved customer experiences and driven business growth by thoughtfully incorporating user feedback and best practices into digital solutions for both Fortune 500 companies and startups.
Decreased Capital One call center volume by 20%
Lead the launch of a feature that showed customers when they were receiving and upcoming payment, bill, or recurring transaction. This resulted in a 20% decrease in call center volume.
Increased Capital One mobile deposits by 30%
Decreased mobile check scan fail rates by 30% by creating clearer instructions for the customer when taking a picture of their check.
Featured Work
Fintech Company
Enhancing security for 2.9 million customers
Summary
In less than 3 months I spearheaded the UX design to create a center to empower members to track, monitor and improve the security of our member’s accounts.
Role
Lead Product Designer
Skills
- Prototyping
- Testing
- Exploration
- UI Design
Team
- Myself
- Project Manager
- Head of Digital Security
- 2 Developers
Best mobile platform and Point Of Sale system for mobile businesses.
Identified mobile business challenges and founded a company to boost avg sales by 65%
Role
- Product Designer
- Product Manager
- Sales
- User Researcher
Skills
- Prototyping
- User Interviews
- Workflow improvement
- Journey Mapping
Team
- Myself
- Full Stack Developer (Co-founder)