I have a proven track record of improving customer experiences and driving business growth by incorporating user feedback and best practices into product design for businesses big and small.
Decreased Capital One call center volume by 20%
Who: Capital One
What: Upcoming Transactions | Prototyping, Testing, Workflow improvement, UI Redesign
Result: 20% decrease in Capital One Call center
Increased Capital One mobile deposits by 30%
Who: Capital One
What: Mobile Deposits | Prototyping, Testing, User Research, Workflow improvement, UI Design.
Result: Decreased mobile check scan fail rates by 15%, increased deposits by 30%, becoming the leading channel (vs ATM/teller), and ranked #1 by industry benchmarking in every CX category among 15 top banks.
Increased Under Armour kid’s clothing sales by 15%
Who: Under Armour
What: Top Navigation | Prototyping, Testing, Workflow improvement, UI Redesign
Result: Redesigned Under Armour and Increasing kid’s clothing sales by 15%
A little more about me
